Insights
Practical technology guidance for membership leaders.
Practical guidance for leaders buying technology, managing suppliers and keeping important digital change under control.
Who owns the architecture when all your technology is outsourced?
Suppliers own their products. Your organisation must still own the decisions, dependencies and risks between them.
How to choose a membership CRM supplier: five questions to ask
A convincing demonstration is only the start. Test the assumptions that determine whether the platform will work in your organisation.
Six warning signs that a digital project has become supplier-led
A capable supplier should lead delivery. The client must still own outcomes, priorities, decisions and evidence of success.
What a safe AI pilot looks like without a data-science team
Start with a bounded workflow, controlled information and a clear human decision, not enthusiasm for a tool.
Why a detailed supplier proposal is not a clear requirement
Supplier detail can create confidence while leaving outcomes, responsibilities, operational gaps and acceptance evidence unresolved.
Why your website, CRM and portal are one project
Separate systems, budgets and suppliers still form one user service. Govern and prove the complete journey between them.
What a board actually needs to know about a troubled technology project
Boards need a decision-ready view of the outcome at risk, current evidence, causes, uncertainty and credible recovery choices.