Decisions arrive disguised as technical detail
Important choices about process, data or future flexibility are presented as implementation facts, with no clear options or accountable client owner.
Progress is reported as activity
Updates describe workshops, tickets and development effort but not completed journeys, resolved risks or evidence that the intended outcome is getting closer.
Nobody holds the end-to-end view
Each workstream may look busy while integrations, migration, operational readiness and cross-supplier dependencies remain unowned.
Regaining control
Restate outcomes, decision rights and acceptance criteria. Establish one integrated plan and risk view. Give client-side leaders the technical support needed to challenge constructively and decide promptly.